Chill Out
Terms of Service
1. Who we are
The Chill Out loyalty programme and the Chill Out app are operated by Kanat Wong Skandinavien AB, company registration number 556642-8214, with its registered address at Prästgatan 2C, 591 35 Motala ("Chill Out", "we", "us").
These terms form an agreement between you and us about your membership of the loyalty programme and your use of the app. Please read them before you create an account. How we handle your personal data is described separately in our Privacy Policy.
2. Membership
- Membership is free.
- Membership is personal. You may hold one account, and you may not share it, sell it, or transfer it to anyone else.
- You must be at least 16 years old to create an account.
- Stamps and rewards belong to your account and have no cash value. They cannot be exchanged for money, transferred to another member, or combined with another member's balance.
3. Your account
You sign in with an email address and password, or with Apple or Google. Accounts are matched by email address, so signing in with a different method using the same email address gives you the same account. We may add other ways to sign in, such as a one-time code sent to a phone number you give us.
Keep your sign-in details to yourself. You are responsible for activity on your account. Tell us as soon as possible if you think someone else has access to it.
The information in your profile must be accurate. Your date of birth is locked once you save it, because it controls eligibility for the birthday reward. If it is wrong, contact us and we will correct it.
4. Earning stamps
You earn stamps on qualifying purchases when a member of staff scans the QR code in your app at the time of purchase.
- The rates shown in the app apply. How many stamps a purchase earns, and how many stamps are needed for a reward, are shown in the app and may change from time to time (see section 11). The values shown in the app at the time of your purchase are the ones that apply.
- Stamps are added at the till. We cannot add stamps for a purchase afterwards if your QR code was not scanned, unless you contact us and we are able to verify the purchase.
- There is a maximum number of stamps that can be added in a single transaction. This is a safety limit and is shown to staff at the till.
- Your QR code refreshes regularly and expires shortly after it is shown. Screenshots of a QR code will not work. If we later offer your member code as a wallet pass on your phone, the same will apply to it.
- Stamps may expire after a period without any activity on your account. That period is currently 12 months. Earning or redeeming resets it.
- Campaigns. From time to time we may run limited-time campaigns that award extra stamps or change how stamps are earned for a period. Any conditions specific to a campaign are shown with the campaign, and apply in addition to these terms.
5. Rewards
- When your stamp balance reaches the target shown in the app, you unlock one reward and that number of stamps is deducted from your balance. Any stamps above the target stay on your next card. A single purchase large enough to pass the target more than once unlocks one reward for each completed target.
- We may also set rewards at points along your stamp card before it is complete. If we do, those positions are marked on your stamp card in the app, so you can always see them before you get there.
- A reward is valid for a limited period, and the exact expiry date is always shown on the reward in the app. That period is currently 12 months from the day the reward is unlocked.
- Each reward is for one use and cannot be split across visits or combined with another reward on the same item.
- A reward covers the item described on the reward itself. Any conditions specific to that reward — including whether it is dine-in only — are shown on the reward in the app.
- Rewards cannot be exchanged for cash, refunded, or transferred.
6. Redeeming a reward
You redeem a reward by generating a redemption code in the app and showing it to staff, who scan it. Until it is scanned, nothing has been redeemed.
- A redemption code is valid for a short period — currently 15 minutes — and can only be used once. The time it expires is shown on the code.
- You can only have one active redemption code at a time. Generating a new one cancels the previous one.
- A redemption code does not reserve a reward. Your available rewards are checked at the moment staff scan the code.
- You can cancel a redemption in the app at any point before it is scanned.
7. Birthday reward
If you save your date of birth in your profile, and the birthday reward is running, you receive one birthday reward per calendar year. It is a separate programme: it does not use stamps and does not appear on your stamp card.
A birthday reward is valid during your birthday month and expires at the end of that month, rather than after the standard 12 months. Saving your date of birth part-way through your birthday month still qualifies you for that year.
We may change which item the birthday reward is for, or stop offering it altogether. Neither affects a birthday reward you already hold.
8. Inviting friends
When the referral programme is running, you have an invite code you can share, and an invite link if we offer one. If someone uses your code or link when they create their profile, you each receive a bonus stamp after they earn their first stamps at the till.
- An invite code can only be used once per new member.
- A code can only be entered when the new member creates their profile. It cannot be added or changed later.
- The size of the bonus, and whether the referral programme runs at all, are shown in the app and may change.
- We may withhold referral bonuses where we reasonably believe accounts have been created to collect them rather than to use the programme.
9. Corrections and mistakes
We keep a permanent record of every stamp and reward transaction. We do not delete or rewrite those records. If something is awarded in error — for example, staff enter the wrong amount — we correct it by adding a further, opposite transaction, with a note explaining why. Your balance is adjusted accordingly.
We may reverse stamps or rewards that were awarded in error, awarded for a purchase that was later refunded or cancelled, or obtained in breach of these terms.
The balance recorded on our systems is what counts. If the app shows something different — for example because your device was offline — our record applies.
10. Misuse of the programme
We may suspend or close an account, and cancel any stamps and rewards on it, where we reasonably believe the programme is being misused. That includes creating multiple or fake accounts, sharing or copying QR codes, tampering with the app, and attempting to obtain stamps or rewards without a genuine qualifying purchase.
Where we do this, we will tell you and explain why, unless we are prevented from doing so. If you think we have made a mistake, contact us — see section 15.
11. Changes to the programme and these terms
We may change how the programme works, including the earning rate, the number of stamps needed for a reward, and which rewards are available. We may also change these terms.
- Changes apply going forward. Stamps and rewards you have already earned are not recalculated when the rules change.
- If we reduce the number of stamps needed for a reward, existing balances are reassessed against the new target, which may unlock a reward for you immediately.
- We will give you reasonable notice of changes that materially reduce the value of the programme to you, or of changes to these terms, in the app or by email. If you do not accept a change, you can close your account (section 12).
- We may end the loyalty programme. If we do, we will give you reasonable notice and a fair period to use any rewards you already hold.
12. Ending your membership
You can delete your account at any time from your profile in the app. Deleting your account is permanent and takes effect immediately:
- Your personal data is anonymised (see our Privacy Policy).
- You are signed out and your active codes stop working.
- Any remaining stamps and any unredeemed rewards are forfeited and cannot be restored, including if you create a new account later.
- Records of past transactions are kept against an anonymised member reference, because we are required to retain them for accounting purposes.
We may close your account if it has been inactive for an extended period, or in the circumstances described in section 10.
13. Availability of the app
We work to keep the app available, but we do not guarantee that it will always be available or free of faults. It may be unavailable during maintenance, or because of problems with your device, your network, or services we depend on.
If the app is unavailable when you are at the till, staff cannot always add stamps or redeem a reward on your behalf. Contact us afterwards and we will help where we reasonably can.
You need a supported device, an internet connection, and an up-to-date version of the app. Your network operator may charge you for data.
14. Our liability
Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including our liability for death or personal injury caused by our negligence, for fraud, or under mandatory Swedish consumer protection law. Your statutory rights as a consumer are not affected by these terms.
Subject to that, we are not liable for indirect or consequential loss, and our liability in connection with the loyalty programme is limited to the value of the rewards affected.
15. Complaints and disputes
If something has gone wrong, please contact us first at info@chilloutmotala.se — most issues are quickest to resolve directly.
If we cannot resolve it, you can refer the matter to the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, www.arn.se. We follow ARN's recommendations. You can also use the European Commission's online dispute resolution platform at ec.europa.eu/odr.
These terms are governed by Swedish law, and disputes are heard by the Swedish courts.
16. Contact
Kanat Wong Skandinavien AB
Prästgatan 2C, 591 35 Motala
info@chilloutmotala.se